Frequently Asked Questions
Check out some of the most common questions we get
What is the Laundry Press?
The Laundry Press is aiming to change the way that Dublin does laundry and dry cleaning.
We offer a home delivery service and also a laundry locker service and/or concierge pick-up service in over 55 locations across Dublin including gyms, schools, offices, and residential apartments.
How Long Does it Take?
The Laundry Press aims to return your clothes within 2 days if dropped off before 9am. We offer an express service if needed.
What are the Laundry Press Bags For?
Your first order will be returned in a protective garment bag barcoded with your information. Please keep this and reuse it to drop off future orders. The bag opens from the bottom and closes using the drawstring. For your first order you may use any bag you like, please specify if you would like the bag returned to you.
How do I Drop Off My First Wash and Fold Order?
On your first wash and fold order, put your items in a plastic bag in a different locker than your dry cleaning order & bag. In the app, let us know the order is for wash and fold, and we will return your order in an XXXX bag that you can then re-use in future orders.
Your colours will be separated from whites, and we never mix your clothes with another customer. We will then clean your order per your preferences, fold your clothes, and match your socks!
Can I Drop Off My Clothes on Hangers?
We ask that customers do not drop off clothes with personal hangers. Unfortunately, it is impossible and potentially harmful to the garments to keep hangers with any garments throughout the cleaning process. We will gladly take back any wire hangers for recycling purposes, just include these at the bottom of your drawstring dry cleaning bag!
How Do I Pay?
Simply save a credit card in your online account profile and it will be securely charged on all future orders. We also email you an itemized receipt with every order so there are no surprises. You must have a credit card on file in order for your order pick-up information to be released.
How Do I Tell You My Cleaning Preferences or Instructions?
You can input your preferences in your online account profile, and we'll save them for all future orders. You can also use our app to tell us about tough stains, indicate missing buttons, or any other special instructions. You can also always email us with any special instructions. Do not include paper notes as these often get lost during transit!
Where Do My Clothes Get Cleaned?
Our cleaning partners were recommended by the top hotels and bridal boutiques in the city. They service five star hotels, providing superb eco-friendly cleaning for your garments.
Are You Green?
While 85% of dry cleaners use a toxic, petroleum-based solvent called Perc, we use a safe, greener alternative.
What Happens if I am Out of Town and I Leave My Laundry in a Locker for a Week?
Not to worry! We'll send you a reminder or make special arrangements if there is an issue.