Laundry dry cleaning .jpg

PRIVACY POLICY

 

A. Introduction

  1. The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.

  2. Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.

B. Credit
This document was created using a template from SEQ Legal
and modified by Website Planet

C. Collecting personal information

The following types of personal information may be collected, stored, and used:

  1. information about your computer including your IP address, geographical location, browser type and version, and operating system;

  2. information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;

  3. information, such as your email address, that you enter when you register with our website;

  4. information that you enter when you create a profile on our website—for example, your name, profile pictures, gender, birthday, relationship status, interests and hobbies, educational details, and employment details;

  5. information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;

  6. information that you enter while using the services on our website;

  7. information that is generated while using our website, including when, how often, and under what circumstances you use it;

  8. information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and credit card details;

  9. information that you post to our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts;

  10. information contained in any communications that you send to us by email or through our website, including its communication content and metadata;

  11. any other personal information that you send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy

D. Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

  1. administering our website and business;

  2. personalizing our website for you;

  3. enabling your use of the services available on our website;

  4. sending you goods purchased through our website;

  5. supplying services purchased through our website;

  6. sending statements, invoices, and payment reminders to you, and collecting payments from you;

  7. sending you non-marketing commercial communications;

  8. sending you email notifications that you have specifically requested;

  9. sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

  10. sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

  11. providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

  12. dealing with inquiries and complaints made by or about you relating to our website;

  13. keeping our website secure and prevent fraud;

  14. verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and

  15. other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

E. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  1. to the extent that we are required to do so by law;

  2. in connection with any ongoing or prospective legal proceedings;

  3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

  4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

  5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

F. International data transfers

  1. Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

  2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.

  3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

  4. You expressly agree to the transfers of personal information described in this Section F.

  5. All electronic financial transactions entered into through our website will be protected by encryption technology provided by Braintree, a Paypal company.

  6. Personal information that we process may be transferred to Droplocker for storage.

G. Retaining personal information

  1. This Section G sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

  2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  3. Personal information that we process may be transferred to Droplocker for storage.

  4. Notwithstanding the other provisions of this Section G, we will retain documents (including electronic documents) containing personal data:

    1. to the extent that we are required to do so by law;

    2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

    3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

H. Security of your personal information

  1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

  2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

  3. All electronic financial transactions entered into through our website will be protected by encryption technology provided by Braintree, a Paypal company.

  4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

I. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

J. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

  1. the supply of appropriate evidence of your identity by Email address.

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

K. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

L. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

M. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, and we do not store personal data in our cookies.

  1. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

    1. we use Google Analytics and Adwords on our website to recognize a computer when a user visits the website

  2. Most browsers allow you to refuse to accept cookies—for example:

    1. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;

    2. in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

    3. in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

  1. You can delete cookies already stored on your computer—for example:

    1. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );

    2. in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and

    3. in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”

    4. Deleting cookies will have a negative impact on the usability of many websites.

Untitled design (34).jpg

COOKIE POLICY

 

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.

  • Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

Untitled design (37).jpg

TERMS & 
CONDITIONS

 

Non-payment

Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be donated to charity.

Unclaimed items

All property, including completed orders, once returned to a locker must be removed from the locker within 48 hours. Property not claimed after 48 hours may be removed from the locker, returned to storage, and the locker prepared for use by another customer. Customers have up to 30 days to claim their property by contacting The Laundry Press at info@thelaundrypress.io. Any property not claimed within 30 days of the original pick up date may be donated to charity. Any property that is returned to a locker will be subject to a €10 re-delivery fee. Items that have been placed in a locker and have not been claimed by any customer will be held for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.

Damaged Property

The Laundry Press follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials or manufacturing, which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as, but not limited to belts, buttons, beads, ties or zipper pulls. Laundry Locker’s liability with respect to any damaged items shall not exceed ten 10 times our charge for cleaning that garment regardless of brand or condition. Any damaged items must be reported via email to info@thelaundrypress.io and returned to The Laundry Press for inspection within 5 business days.

Lost Items

Any lost items must be reported via email to info@thelaundrypress.io within 5 business days. The Laundry Press makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by The Laundry Press will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed six times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed. When leaving items in lockers, please ensure that your locker has been correctly closed and locked. The Laundry Press is not responsible for any loss or damage resulting from a failure to properly lock the locker. When leaving items in lockers, concierge service, or other service locations, please plan an order for your service type via our app or https://myaccount.thelaundrypress.io/account/orders/neworder . The Laundry Press is not responsible for any items left for service without an associated order placed. When using our home delivery or concierge service, The Laundry Press is not responsible for your items before they are picked up or after they are dropped back off. It is your responsibility to ensure the safety of your items during that time. For our package delivery service, The Laundry Press’s maximum liability will be €100.

Loose Items

Although, we try as hard as possible to track such items, we are not responsible for loose items such as, but not limited to jewellery, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods or loose items on garments, hangers, etc.. We request that customers remove these items and empty pockets prior to leaving items with us as we cannot be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).

Personal Property

Any personal property placed in a Laundry Press locker that appears to have value will be removed by The Laundry Press and stored for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.

Barcodes

The Laundry Press will adhere a permanent barcode to your garments in an inconspicuous location. These barcodes are very important in helping us track your garments so that items are not lost and to ensure you are billed consistently every time. Unfortunately, we cannot accommodate requests not to adhere barcodes.

Turnaround Time

Service days and turnaround time vary by location. We do our best to provide service information at each of our locker locations and on thelaundrypress.io. The Laundry Press will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service. For any questions regarding service hours, please contact info@thelaundrypress.io.

Shipping

The Laundry Press is not responsible for any orders that are left behind. If an order needs to be shipped elsewhere, there is a €25 fee, in addition to shipping costs. These charges will be applied to the customer’s account before the order is shipped.  The Laundry Press will provide an estimated shipping cost to customer before shipping the item(s), and shipping will not proceed until payment has been accepted.

Promotional codes

Customers are permitted to use one promotional code per order and may not combine a promotional code with any other The Laundry Press offers.

Bed bugs and biohazards

The Laundry Press holds the right to return any order that contains bedbugs or a biohazard for the safety of our employees. Any order that is infested with bedbugs, contains feces, blood, bodily fluids, or anything else that is harmful to our employees will be sent back unprocessed and the customer will be charged a €25 biohazard fee.